Sales Executive

Job Title: Sales Executive
 
Organization: Sales

Location: Kinshasa

Reporting to the Country Manager Democratic Republic of Congo, the ideal candidate will support achievement of country/region commercial targets (passenger & cargo) through assigned trade/corporate portfolio while ensuring customer satisfaction through continuous customer engagement.

Key responsibilities will include,

Oversee overall Sales Effectiveness by: 

1. Implementing Sales Strategy supporting direct channel first (including online). 
2. Ensuring growth of share of wallet of existing customer base.
3. Providing valuable market intelligence as input to weekly sales meetings and sales calls. 
4. Developing portfolio specific sales strategy and detailed plan for execution, based on data. 
5. Thinking quickly and with clear objectives in mind, adjusting daily to overcome buyer objections effectively, to ensure a differentiating customer experience and cost-effective management of the country/region with an entrepreneurial spirit.  
6. Weekly/Fortnightly planning, execution & update of sales calls on CRM 
7. Maintaining a robust prospection pipeline with clients at all stages consistently converting at the end of the pipeline across the customer segments (Trade, Corporate, SME). 
8. Resolving administrative, commercial and product improvement issues within trade/corporate policies. 

Ensure people Effectiveness & Collaboration through:

1. Seamless teamwork and hand off with Sales teams and Customer Experience 
2. Conversion of leads for partnerships as well as giving leads for business development and partnerships.  

Oversee customer Experience Management/Relationship Management through 

1. Increasing number of customer engagements – B2B & B2C 
2. Ensure improved customer Satisfaction measurement – NPS (B2B; B2C) 
3. Pursue growth of B2C & B2B database 
4. Working together with clients, ideally daily, through the sales cycle and beyond.

Knowledge, Skills and Experience

1. Bachelor’s degree preferably in business administration, economics or related fields.
2. 3-4 years’ Sales experience in a similar or related role. 
3. Strong sales and service background (including pipeline management) 
4. Demonstrated experience in managing a sales portfolio over a diverse market segment.
5. Strong commercial business acumen/entrepreneurship and a service mindset.
6. Tech-savvy and can demonstrate a clear understanding and articulation of formal sales processes. 
7. Demonstrates knowledge of universal travel trends affecting domestic/international travel.
8. Exposure to emerging world trends. 
9. Must be highly analytical.  
10. Airline experience and basic ticketing knowledge will be an added advantage

Desired Competencies

1. Presentable and smart
2. Self – confidence
3. Team player
4. “Go Getter” and self-motivator
5. Result focused and outgoing
6. Result oriented 
7. Excellent product knowledge
8. High Integrity
9. Ability to work with minimum supervision

Key Performance Indicators

1. Evidence of database
2. Attainment of set targets in terms of revenue, yield and pax numbers
3. Quality of key sales/accounts relationships
4. KQ brand awareness and products in his/her area of operation
5. Accurate and timely reports

 
Apply here: CLICK HERE